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Privacy Policy

Effective Date: January, 1st, 2025
Last Updated: January, 1st, 2025

Rusted Culture Inc. (“we,” “us,” “our,” or “the Company”) operates the eCommerce website www.rustedculture.ca (the “Site”). This Privacy Policy outlines how Rusted Culture Inc., as the owner and data controller, collects, uses, stores, and protects the personal information of users (“User” or “Users”). It also details Users’ rights and how they can exercise them in compliance with applicable Canadian and United States privacy laws and regulations.

Our registered office is located at:
Rusted Culture Inc.
145 1/2 Church Street, Office 33
Toronto, Ontario, M5B 1Y4
Canada

1. Definitions

  • User: Any individual who visits, interacts with, or purchases products from our Site.
  • Data Controller: Rusted Culture Inc., responsible for determining how and why personal data is processed.
  • Personal Information: Any information that can identify or be linked to a specific individual, such as name, email, phone number, and payment details.

2. What Information Do We Collect?

2.1 Information You Provide Directly

We collect personal information you provide when:

  • Creating an account.
  • Placing an order.
  • Subscribing to our newsletter.
  • Contacting customer support.
  • Signing up for SMS or email advertising.

Examples include:

  • Name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Payment information (processed securely via third-party providers such as PayPal, Stripe, WooCommerce Payments, Klarna, Sezzle, and Afterpay)

2.2 Automatically Collected Information

When you visit the Site, we may collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the Site

This data helps us understand user behavior and improve the overall browsing experience by tailoring content to individual preferences and optimizing the Site’s performance, ensuring it remains user-friendly and efficient.

2.3 Third-Party Data Collection

We may receive information from:

  • Google Analytics (site usage and traffic patterns).
  • Facebook Ads (ad performance and retargeting).
  • Mailchimp (email marketing campaigns).

3. What Are the Purposes for Which We Use Your Personal Information?

We use your personal information for the following purposes:

  • Order Fulfillment: To process, verify, and ship your orders promptly and accurately.
  • Customer Support: To respond to inquiries, resolve issues effectively, and ensure a satisfactory experience.
  • Marketing and Advertising: To send promotional emails, SMS messages, and retarget ads via Google and Facebook, creating personalized and engaging experiences for Users.
  • Payment Processing: To securely process transactions through trusted third-party providers.
  • Site Improvement: To analyze website traffic, enhance the User experience, and identify areas for optimization, ensuring the Site is consistently reliable.
  • Legal Compliance: To meet legal obligations, adhere to regulatory requirements, or respond to law enforcement requests as needed, protecting the integrity of our services and operations.

4. Do We Share Your Information?

We do not sell, rent, or trade your personal information. However, we may share your data with:

  • Service Providers: Trusted third parties such as payment processors (PayPal, WooCommerce, Klarna, Sezzle), email marketing platforms (Mailchimp), and advertising partners (Google and Facebook) to enable seamless operations and deliver quality services.
  • Legal Authorities: When required by law, or to protect our legal rights, assets, or users from fraudulent or harmful activity.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction, ensuring continuity of services.

5. Cookies and Tracking Technologies

Our Site uses cookies to:

  • Recognize you during visits.
  • Remember your preferences and settings.
  • Track browsing activity for analytics and advertising purposes.

5.1 Types of Cookies

  • Essential Cookies: Necessary for Site functionality, such as shopping cart features, to ensure a seamless shopping experience.
  • Performance Cookies: Monitor Site performance and identify areas for improvement (e.g., Google Analytics).
  • Advertising Cookies: Deliver personalized ads and promotions based on your browsing behavior (e.g., Facebook Ads).

5.2 Managing Cookies

You can manage cookies via your browser settings or opt out of targeted ads using tools like Google’s Ad Settings or Your Online Choices. Disabling cookies may affect certain functionalities of the Site, reducing the level of personalization or efficiency of features.

6. Your Rights as a User

6.1 Access and Correction

You have the right to:

  • Request access to your personal information to understand what data we hold.
  • Correct inaccuracies in your data, ensuring it remains up-to-date and accurate, reflecting your current preferences and circumstances.

6.2 Data Deletion

You can request that we delete your personal information, subject to legal obligations, operational requirements, or specific retention policies essential for compliance or business continuity.

6.3 Objection to Processing

You have the right to object to the processing of your data for:

  • Direct marketing purposes, ensuring you receive only relevant and welcomed communications.
  • Certain legitimate interests pursued by Rusted Culture Inc., ensuring that your preferences and privacy are respected at all times.

6.4 How to Exercise Your Rights

To exercise your rights, contact us at:
Email: [Insert Email Address]
We will respond within 30 days, ensuring timely handling of your requests with the utmost diligence and care.

7. How Long Do We Retain Your Information?

We retain your information while your account remains active or as needed for:

  • Fulfilling legal obligations.
  • Resolving disputes effectively and transparently.
  • Enforcing our agreements or protecting our legal interests, ensuring the integrity of our operations.

If you request deletion of your data, we will securely remove it unless retention is required by law or legitimate business purposes, ensuring compliance and operational efficiency.

8. Security of Your Information

We use industry-standard security measures to protect your data, including encryption, secure storage solutions, and access controls. However, no method of transmission or storage is 100% secure. Users are encouraged to take precautions when sharing personal information online and to use secure passwords for their accounts, promoting personal and collective security.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or for transparency. Updates will be posted on this page with a revised effective date. Users are encouraged to review this policy periodically to stay informed of our data handling practices, ensuring clarity and alignment with their expectations.

10. Contact Us

For questions or concerns about this Privacy Policy or your personal data, please contact us:

Rusted Culture Inc.
145 1/2 Church Street, Office 33
Toronto, Ontario, M5B 1Y4
Email: info@rustedculture.ca