Ordering & Shipping
Q: Where do you ship?
A: We currently ship across Canada and the United States. International shipping will be available soon! If you’re outside of North America and interested in our products, stay tuned via our newsletter and social media for updates.
Q: How long does shipping take?
A: Orders typically process within 2-3 business days. Once shipped, delivery times depend on your location:
- Canada: 3-7 business days
- USA: 5-10 business days
- Expedited shipping: Available at checkout for an additional fee
Tracking information will be provided once your order has shipped.
Q: Can I change or cancel my order?
A: Orders can be modified or canceled within 12 hours of purchase. After that, orders are considered final. Contact us at as soon as possible if you need to make changes.
Q: Do you offer free shipping?
A: Yes! We offer free shipping on orders over $100. For smaller orders, shipping fees are calculated at checkout based on your location.
Q: What if my order is delayed?
A: Occasionally, shipping delays happen due to high demand, extreme weather, or postal service disruptions. If your order is significantly delayed, please contact us and we’ll investigate the matter.
Q: What happens if an item is backordered?
A: If an item is backordered, delivery times will be extended to 4-8 weeks or more. We will notify you if an item in your order is backordered and provide updates on expected shipping dates.
Q: Do you provide express shipping?
A: Yes! Expedited shipping options are available at checkout for an additional fee.
Q: Do you ship to P.O. boxes?
A: Yes, we can ship to P.O. boxes within Canada and the U.S., but please note that delivery times may be slightly longer.
Q: Will I have to pay customs fees?
A: International orders may be subject to customs duties or taxes, which are the customer’s responsibility.
Products & Care
Q: How should I wash my Rusted Culture apparel?
A: To preserve the quality of your gear, wash it in cold water only and air dry. Do not use bleach, fabric softeners, or high heat, as they can cause fading and wear over time.
Q: What materials do you use?
A: Our apparel is crafted from high-quality cotton and performance blends designed for comfort and durability. Each piece is made to withstand the demands of an active lifestyle while maintaining a streetwear aesthetic.
Q: Do your items run true to size?
A: Yes! Our items fit true to size. If you prefer a relaxed or oversized fit, we recommend sizing up. Check our Size Guide for exact measurements.
Q: Will the colors fade over time?
A: Our apparel is designed for longevity, but some fading may occur with repeated washing. To maintain vibrancy, follow our recommended care instructions.
Q: Do you offer custom or limited edition designs?
A: Absolutely! We release exclusive and limited-edition drops throughout the year. Follow us on social media and subscribe to our newsletter for early access.
Q: Are your clothes unisex?
A: Yes! All Rusted Culture pieces are designed to be gender-neutral and made for all motorcycle streetwear enthusiasts.
Q: Do you offer plus sizes?
A: We aim to be as inclusive as possible. Check our Size Guide to find the right fit, and stay tuned as we continue to expand our size range.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns and exchanges within 30 days of delivery, provided the items are unworn, unwashed, and in their original condition.
Q: How do I start a return or exchange?
A: Contact our support team at info@rustedculture.ca with your order number. We will provide you with instructions on how to return or exchange your item.
Q: Do you offer refunds?
A: Yes, refunds are issued once we receive and inspect returned items. Please note that shipping fees are non-refundable.
Q: What if I receive a defective or damaged item?
A: If you receive a defective or damaged item, contact us immediately with photos, and we will arrange for a replacement or refund at no extra cost.
Q: Do you cover return shipping costs?
A: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service for all returns.
Q: How long does it take to process returns?
A: Once we receive your returned item, please allow 5-7 business days for processing and issuing a refund or exchange.
Brand & Community
Q: What is Rusted Culture?
A: Rusted Culture is more than just a brand—it’s a lifestyle. We create high-quality motorcycle streetwear inspired by the freedom, adventure, and energy of riding.
Q: How can I become a brand ambassador?
A: We’re always looking for passionate riders and creators to represent Rusted Culture. If you love our brand and want to be a part of our movement, stay tuned for ambassador program announcements or reach out to info@rustedculture.ca.
Q: Do you collaborate with other brands or influencers?
A: Yes! We love collaborating with brands and creators who align with our vision. If you’re interested in working with us, reach out via email or social media.
Q: Where can I follow Rusted Culture?
A: Follow us on Instagram (@RustedCulture), TikTok (@RustedCulture), and Threads (@RustedCulture) for exclusive content, giveaways, and updates on new releases. Tag us in your photos for a chance to be featured!
Q: How can I stay updated on new releases and promotions?
A: Subscribe to our newsletter for early access to new collections, special discounts, and community news.
Q: Do you sponsor motorcycle events or groups?
A: Yes! We actively support the motorcycle community by partnering with events and local riding groups. If you’re organizing an event and looking for sponsorships, reach out to us!
Q: Does Rusted Culture have a physical store?
A: We currently operate online only, but we’re exploring pop-up shops and event booths in the future. Stay tuned for announcements!
Q: How can I contact Rusted Culture?
A: If you have any questions, feel free to reach out to us at info@rustedculture.ca. We’re always happy to help!
Still have questions? Contact us at info@rustedculture.ca, and we’ll be happy to assist you!